As we enter September and the first week of school for many, it’s a great time to talk about report cards. Teachers use report cards to evaluate a student’s overall performance, and to communicate with parents regarding their progress. Much like a report card, your water treatment report summarizes the status of your systems, the work performed on-site, and most importantly, it looks to improve your system’s overall performance by highlighting areas in need of attention. Through working with your water treatment expert to maintain results, rectify existing system issues, and prevent future equipment failures, you are ensuring the long term success of your water management program and ultimately extending the lifespan of your facility’s infrastructure.
Here are some questions you should ask when reviewing your water treatment report to ensure that you're getting the most out of your report and your water treatment program.
Are you monitoring the correct indicators?
A student’s report card assesses their abilities by benchmarking their performance against a standard using a grading system. Similarly, your water treatment report summarizes the health of your system by measuring and recording key parameters, and comparing these against established industry limits. A complete water analysis, relevant meter readings, and treatment product inventory are key performance indicators that should be included on every water treatment report.
Can you easily interpret the report and understand the health of your water system?
Report cards provide a summary of a student’s performance at a glance. Can you easily determine the grade of your water system by looking at your water treatment report? Color coded test results quickly highlight areas in need of immediate attention and drive action towards a resolution. Historical data graphing can help to identify trends that signify potential for poor results. This allows for preventative action to be implemented to reduce the potential for equipment failures.
Is action required? If so, by who?
The student, teacher and parent all play a significant role in the student’s progress. The same is true in your facility where the manager, operator, and water treatment expert all have an important role in maintaining the treatment program as designed. Your water treatment report should highlight the actions taken by your representative to resolve any parameters which have deviated out of range, before they escalate.
Customer involvement is essential to high performing water treatment programs. The service report should include a recommendation section that outlines action items for the customer. These recommendations are critical to resolving any water treatment problems identified during the service visit.
Examples of these action items include:
- Reordering of chemical inventory
- Filling brine tanks
- Conducting on-site water tests
- Implementing continuous improvement opportunities as identified by your water treatment expert (i.e. installing a softener to reduce chemical use or installing a meter to track water usage)
Does your report understand the importance of trend analysis?
Report cards are issued periodically in order to drive progress. A low grade on a single report card that is improved over time is not problematic. However, a low grade on every report, showing no improvement, demonstrates that a plan is either missing or ineffective. You should receive several water treatment reports throughout the year, all of which are pieces of a bigger picture. Therefore, the more informative your report is, the more effective your action plan will be at maximizing equipment life and minimizing operating costs. Like a student who moves from a C to an A, your monthly water treatment reports should show progression of your program's results.
Do you understand how out-of-range results are escalated for corrective action?
Despite the teacher’s best efforts, concerning trends need to be escalated. The teacher, parent and student should work together to put an action plan in place to bring the trend back in line. Each water treatment report should be logged in a sophisticated data management tool to ensure any concerning trends are escalated appropriately. On average, our water treatment representatives collect 20,000 data points each month, therefore a data management tool is essential. This tool has a remarkable impact on increasing service effectiveness, allows representatives to notice trends that may not have otherwise been seen and, most importantly, flags reoccurring out-of-range parameters as requiring immediate action. Your water treatment expert should work with you to develop an action plan to rectify any problems and implement continuous improvement opportunities to prevent their reoccurrence.
The teacher, parent and student work as a team to ensure the success of the student’s education. Similarly, your water treatment expert, the operator, and the facility manager work as a team to achieve the best possible results for your water systems. Your water treatment report card is the tool which allows the team to monitor and react appropriately to ensure you achieve the goals of your water management program.